Ring Doorbell 3 Not Working

My ring is fully charged and installed correctly. I have connected it through my ring app but when I went to “share” and add my other family members to it the ring stops working. It says it’s connected however my live feed won’t work nor will the chime and notifications when pressed and/for any motions. I have reset it multiple times and it’s still the same thing.

Hey @Luberf. Since you have already preformed a reset and other troubleshooting steps, could you please be in contact with our support team on this concern? Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors! :slight_smile: