Ring doorbell 3 no live video

Just installed new ring doorbell 3. Found that live mode only works at home with the wifi turned off on my phone. I have not been able to see live at all away from home. Can anyone help?

Hi @Swammy572. If you’re able to access the Live View at home but not when you’re away from home, it sounds like your phone’s connection via data may not be very strong when you’re away. I’d suggest reaching out to your cell phone provider so they can make sure there are no problems with the data connection on your phone. As long as you have a stable wifi or data connection, and your Ring device is connected to the internet, you should be able to access the Live View from wherever you are. :slight_smile: