Ring doorbell 3 neighbourhood

Hi! I live in Ramsgate, Kent, UK and somehow the neighbourhood on my Ring 3, is shown as somewhere in the USA and also the owner is registered as Laverne Alleyene, someone I’ve never heard of before? When I go to settings etc to try and change these entries there is no available option to do it, I’ve tried e mailing Ring and phoning but no response! Can anybody help me, this is so frustrating!! Thank You - Rick

Hey @winner. It is definitely best to reach out to our support team for further assistance here. You will need to call them, as they cannot help with this over chat support and email support has been unavailable for quite some time. Since you are outside of the US, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Please let me know how this goes! :slight_smile: