Ring Doorbell 3 disconnects from wifi about once per minute

New Ring Doorbell 3

  • Signal strength is fine (37 <- sitting on my router)
  • All other network devices working correctly
  • Appears to the app to be online for a few seconds at a time, but no alerts come through, nor is video available
  • Device is literally disconnecting and then reconnecting to the wifi about once/minute.
    • has DHCP reservation but problem occurs with/without one
  • Occurs regardless of wifi (5/2.4)
  • deleted/added (multiple times)
  • no change after factory hard reset
  • there is no firewall in place between the device and the router
  • have rebooted the router with identical results

Looks very much like a hardware problem to me, and searches haven’t turned up anyone with an identical problem.


Router log showing disconnect/reconnect cycle.

Sun Sep 6 12:40:17 2020 daemon.notice hostapd: wlan0: AP-STA-DISCONNECTED 54:e0:19:1b:f7:06
Sun Sep 6 12:40:17 2020 kern.debug kernel: [68312.091670] ieee80211 phy0: staid 2 deleted
Sun Sep 6 12:40:17 2020 daemon.info hostapd: wlan0: STA 54:e0:19:1b:f7:06 IEEE 802.11: associated (aid 3)
Sun Sep 6 12:40:18 2020 daemon.notice hostapd: wlan0: AP-STA-CONNECTED 54:e0:19:1b:f7:06
Sun Sep 6 12:40:18 2020 daemon.info hostapd: wlan0: STA 54:e0:19:1b:f7:06 WPA: pairwise key handshake completed (RSN)
Sun Sep 6 12:40:19 2020 daemon.info dnsmasq-dhcp[3369]: DHCPDISCOVER(br-lan) 54:e0:19:1b:f7:06
Sun Sep 6 12:40:19 2020 daemon.info dnsmasq-dhcp[3369]: DHCPOFFER(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:21 2020 daemon.info hostapd: wlan0: STA 54:e0:19:1b:f7:06 IEEE 802.11: authenticated
Sun Sep 6 12:40:21 2020 daemon.info dnsmasq-dhcp[3369]: DHCPDISCOVER(br-lan) 54:e0:19:1b:f7:06
Sun Sep 6 12:40:21 2020 daemon.info dnsmasq-dhcp[3369]: DHCPOFFER(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:22 2020 daemon.info dnsmasq-dhcp[3369]: DHCPDISCOVER(br-lan) 54:e0:19:1b:f7:06
Sun Sep 6 12:40:22 2020 daemon.info dnsmasq-dhcp[3369]: DHCPOFFER(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:25 2020 daemon.info dnsmasq-dhcp[3369]: DHCPDISCOVER(br-lan) 54:e0:19:1b:f7:06
Sun Sep 6 12:40:25 2020 daemon.info dnsmasq-dhcp[3369]: DHCPOFFER(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:25 2020 daemon.info dnsmasq-dhcp[3369]: DHCPREQUEST(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:25 2020 daemon.info dnsmasq-dhcp[3369]: DHCPACK(br-lan) 10.8.16.143 54:e0:19:1b:f7:06 RingDoorbell
Sun Sep 6 12:40:28 2020 daemon.info dnsmasq-dhcp[3369]: DHCPREQUEST(br-lan) 10.8.16.143 54:e0:19:1b:f7:06
Sun Sep 6 12:40:28 2020 daemon.info dnsmasq-dhcp[3369]: DHCPACK(br-lan) 10.8.16.143 54:e0:19:1b:f7:06 RingDoorbell

Hi @woijer. Thank you for detailing what steps you’ve tried so far in an effort to resolve the concerns you’re experiencing. Since you have tried much of the basic troubleshooting so far, it would be best for you to contact our support team so they can take a deeper look into this to determine why it is disconnecting. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.