Ring Doorbell 2nd Gen Totally unresponsive

We have a 2nd gen Ring Doorbell that has worked well for exactly a year (53 weeks). I have 2 batteries for it. When replacing the battery for the latest charge, the device does not respond in any way. I recharged both batteries over 24-hours and tried again with both, but the Doorbell does nothing – no lights or response of any kind.

Is there anything else I could try – other than spend on a third battery? Direct power isn’t an option I’m afraid.

Hi @user24504. Start by inspecting the battery slot and make sure there is nothing in there obstructing the battery from being fully inserted. Next, try performing a reset on the Doorbell by pressing and holding the setup button for 20 seconds, then releasing. If you still do not see any response from the Doorbell, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.