Ring Doorbell 2 video locks up

My Ring video dorrbell 2 Video on occasion will lock up on the recording do you know what causes this. I have a couple older version ring doorbell’s and this never happens on those.

Hey @tmlivewire. Are you saying that all of the videos seem to be like this from time to time, with this completely washed out look? The next time you notice this, can you please trigger a Live View on the device, go up to the device with a flashlight and shine it into the lens? After this, see if the Live View returns and let me know how this goes! It seems it may have the lens stuck in an adjustment phase.