Ring Doorbell 2 suddenly doesnt take charge by hardwire

My Doorbell 2 has always taken charge from the wires, now it suddenly doesnt. I have changed batteries and the problem still occurs. Is this a known bug?

Hi @roflmao. I would try to reset your Doorbell and reconnect it to you wifi. To perform a reset, press and hold the setup button for 20 seconds, then release. After 1 minute, you can reconnect it to wifi. The Doorbell will do a short update and it should properly reflect the correct power status after that. I hope this information helps!