Ring doorbell 2 solar charger

Just install Doorbell 2 with solar charger today and found the solar status is “ not connected “ …

Hi @Kevinchung. If your battery is draining and showing Not Connected, please check on the Solar Charger connection and direct sunlight hours. If your battery is draining even with the connection established, our Community post about battery drain has tips for optimizing battery usage.

If this is still occurring despite checking the above variables, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

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