I wish you luck, Ring Support are nice to you face but a complete waste of time. I spent 1hr and 40 minutes on the phone with “Ty”. Nicest guy but did NOTHING! Just kept asking questions over and over and over…the SAME QUESTIONS! I came into the support call with FACTS. Same exact issue. Ring Doorbell 2 not showing “Hardwired”. Worked fine prior but I got sick of the battery dying and not capturing anything. Yes the battery lasted quite a long while but once it stops, it stops. So installed transformer, getting 19.88Vac at the transformer. 19.14Vac at the screws. When it was first connected, the Ring Doorbell went to “Hardwired” so great! Checked it the next day, back to battery. Never went hardwired ever again. I have tried endless things to fix the issue. Bought the Ring Wirewound Resistor for $12 shipped. Nothing causes it to go Hardwired. The Doorbell is definitely NOT trickle charging. I live in a cul-de-sac and get hardly no activilty and the battery still discharges. After all that time spent on the phone with Ring Support and absolutely no further along then when I began the call. I am completely disenchanted with Ring. This is clearly a hardware/software issue and all they cared about is me sending them a picture of how I have mounted it!!! SERIOUSLY! And answer a couple of questions they already covered with me on the phone! This clearly was a diversion tactic to get me off the phone after they exhausted everything they could think of. You know what boils my blood even more? Ring Support tried to tell me that even if it is Hardwired it will show it’s in Battery mode…if the Doorbell experiences activity. Are you kidding me! There is a reason they have the two modes, “Battery” and “Hardwired”, so you can tell what mode it is in! So please tell me why it’s not charging! Explain that away too. They said, if there is too much activity the trickle charge can’t keep up with the discharge. Ok, I can understand that to some extent, but that is not the case here! The issue is with the HW/SW!!! And Ring does not want to own up to it. Worthless. This is why people will slowly move to another Video Doorbell brand. Because all Ring Support does is waste your time and then send you on your way when you have lost all hope they will do the right thing! I’M TALKING TO YOU RING SUPPORT MAN IN ARIZONA AND ALL OF RING/GOOGLE/ALPHABET.