Ring doorbell 2 not lighting up when charging

Ring doorbell 2 not lighting up when charging, it is the second time I have had to charge the battery.

As you can see battery is only 3% and device is saying solar charger which is not the fact, it charging via the plug and USB connector.

If it were me, I would remove the device from the location and add it again.

I’m not sure it could make anything worse. I wonder what would happen if the battery level reached 0% in the device’s current state.