Ring doorbell 2 motion

My ring door bell 2 randomly shows motion identified on the app, but when trying to open, nothing happens.

Other motion detections seem to work fine

Any ideas?

Thanks in advance

Hi @Stevie1968. Can you go into a bit more detail on what exactly isn’t working correctly? Are you receiving a notification that motion was detected, and when you tap on the notification, it doesn’t open up the Ring App? Or does it open up the Ring App, but it doesn’t bring up the Live View? Feel free to include a screen recording or a short video as well if that would help demonstrate what you’re seeing better. When attaching this video, you will need to upload it elsewhere, such as YouTube, and then share the link to the video in your reply.