Ring doorbell 2 does need resetting to reconnect

Hi all

We’ve had the ring 2 for a while and every time the internet stops working for any length of time, the doorbell disconnects and refuses to reconnect unless I reset it to factory settings

What’s worse is that there isn’t even a notification when it goes offline. So we have literally no idea if someone is at the door if it disconnects.

I feel like this is not an issue that should happen. What sort of device cannot automatically reconnect to a wifi point? We are using a brand new router from Bt. So it is not like it’s obscure…

Any help would be great. Thanks

Hi @user6814. What is the RSSI for your Doorbell? This can be found in the Ring app under the Device Health menu. The RSSI is essentially the Doorbells connection strength and if it is not strong enough, it will have a hard time connecting. You can always add a Chime Pro to your system if this is the case.