Ring Doorbel still updating after 1 week

Products Video Doorbells
1

I set my Ring Doorbell up last week. It failed to get past the updating Firmware stage. I have done 3 hard resets and deleted the device each time from my phone. Each time it connects to the WiFi and then proceeds to update the Ring Doorbell and the flashing white light comes on.

This flashing white light does not stop flashing, therefore I’m assuming the update has failed.

The flashing white light flashes and every so often it flashes blue.

What can I do? My Ring Doorbell is unusable in this state!

Please help!

2

Hey @mike2277. Could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Since this has going on for quite some time, it would be best to get them involved to see what more can be done. Thank you, neighbor!