Ring Door Bell 2 Owner

My wife and I recently moved and when we want to update our address, it is telling us we are not the owners and that the device is registered to another account

Hey @roch_11. You will need to be in touch with our support team so that they can escalate this matter up and get it addressed for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.