Ring doesn't work at all

I have tried repeatedly to set up my Ring doorbell.
I have watched the videos.
There doesn’t appear to be any Ring experts/help desk to ask.
Everything seems to be going well until the end when the white light circles on the phone then it invariably finishes to the left (i.e. not working).
The only solutions suggested on the Ring website, I have tried. I have even lain the ring phone on my wifi hub to preclude any “can’t find hub” problems.
Any ideas?
It’s driving me nuts.
Thanks
Rod

Hi there, @RodRage! What type of wifi router do you have? If possible, try completing this setup using another mobile device entirely. Please also ensure there is not a vpn enabled on the mobile device. This will rule out many factors.

If this is a first time setup, I recommend charging the battery fully for an optimal setup and first time use experience. Feel free to let us know how this goes! :slight_smile:

On the off chance that conceivable, have a go at finishing this arrangement utilizing another cell phone completely. Kindly additionally guarantee there isn’t a vpn empowered on the cell phone.