Ring does not activate doorbell

I have a hard-wired Video Doorbell3. I have gone through setup. If I remove the battery and remove house power, then reapply house power, the ring will trigger the original doorbell. Once I put the battery back in, it stops triggering the doorbell.

Hi there, @pac0731a! The best next step will be to check our Chime kit Compatibility list. Ensuring your chime kit is listed as compatible will help to ensure it is intended to work with your Video Doorbell. If it is not, a Ring Chime Pro is a great solution! :slight_smile: