Ring device too far from router message after relocated


I moved my Ring camera from my office to the living room. There are two other Ring cameras in the living room that work just fine.

I was asked to go through the setup process again and I keep on getting the flashing green light telling me my ring device is too far from my router. It does not make sense.

I have tried to reset it twice and it still gave me the same error msg.

What should I do next?



Hey @g3632575. Since you have attempted the reset and to no avail to get it connected again, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! :slight_smile: