Ring Chime Pro not ringing

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1

Hi all,

My 1st post so please be gentle.

Ok we realised our Chime Pro Gen 2 is not ringing now.

Blue indicator light is on, its listed on the app as being online, the volume is maxed and alerts are if doorbell is pushed. Ring default is ticked.
The night light flashes if the door bell rings but no ring from the actual chime itself.
Test sound on Chime results in the night light flashing only.

RSSI-49 is in green.

Any ideas what might be wrong?

Thanks for your assistance

Alex

2

Hi @parryade. With the tests that you’ve performed, it seems as if your Chime is not working like it should. I suggest reaching out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.