Ring chime pro 2 gen issues

So I just purchased ring pro chime 2 gen… it will not connect through the app for anything it’s like a constant loop of is the green light flashing which it is… this goes about 4-5 cycles then app freezes…

Any suggestions customer service didn’t help much waiting for 3 days fir advanced supposed call back which never happened so I was told to return to store… kind of lame… chime

Hi there, @Bluecaka69! Try completing this setup using another mobile device entirely. This will rule out many mobile device and connection related factors. I recommend also attempting a reset on the Chime by holding it’s setup button for 20 seconds. Otherwise, our advanced support team will certainly be able to assist you with more in-depth troubleshooting. I hope this helps! :slight_smile:

I’ve had this happen twice recently. I’ve paired most of my Ring devices using my iPhone but two devices I added recently would not pair and I just kept going in a loop. Both times I switched to an iPad and it worked the first time. I’m not sure why this happens occasionally but using another device to pair may work.

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I have tried with 3 different iPhones, 2 iPads, an ipod, and an android phone they all do the same loop… it’s been a week and still have not heard back from advanced support. I have reset chime several times I have also reset phones, router and I installed and reinstalled app… I have 12 ring devices and have Been around since they were ringbot I have never had an issue like this before. And customer service has always been great up till now… I thing Amazon buying out ring was maybe not a good thing

I have tried iPads iPhone iPod and android phones same loop on everything

Sorry to hear this concern is persisting for you, @Bluecaka69! If you have not received a contact from our support team yet, I recommend reaching back out for advanced troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.