Ring Chime Chime Pro connected but no sound and app alerts not working

All of a sudden my Ring Chime Pro has stopped working.

The notification on my phone has stopped too.

When I press the doorbell outside it works there.

The Ring Chime is powered up and the blue light is glowing.

In the Ring app settings, the signal strength is good and it’s connected to the same wi-fi as the doorbell.

The device health for the Ring Door bell and the Ring Chime Pro are both healthy.

Any tips on getting this to work again?

Thanks :slight_smile:

Hi @Shell! The best first step here will be to remove and reinstall the Ring app on your mobile device. This will ensure the app is up to date and optimally integrated with your mobile device. Next, please check on alerts settings within the Ring app, including motion alert toggles, scheduling and other alert preferences.

I recommend double checking the assigned chime tones for your Chime. Check out this help center article for instructions on changing these chime tones. I hope this helps! :slight_smile:

Thanks Marley_Ring.

I was going to re-install but then saw there was an update. I ran the update on my phone and it has now fixed the chime and also my partners phone. Thanks for your help.

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