Ring Cancelled My Service

Last night at 10:30 my Ring System went down and stopped recording, without any warning whatsoever. It appears that my pay plan expired and the credit card on file was no longer valid, so Ring simply pulled the plug! I received no notice prior to this action. Do you call this security?

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Ring does sed out warning emails when your subscription is about to expire. Did it go to your Junk or Spam folder?

Dragonheart -

Ring has known about various types of billing-related problems for quite a while, but has seemingly done nothing to fix the problems – despite the (serious/unnecessary) harm that it causes customers.

Obviously, these problems need to be fixed immediately (in a manner that does NOT lower customer privacy/security).

1 Like

I would like to cancel my ring service. Because I am unable to access my ring the way it was installed. One on the door and the other on the eve of my house in the back yard. We are in our sixty’s and unable to reach the device to monthly recharge the battery. I have trying to cancel my service for more than 1 year now. Why do you want to ignore my request to cancel and keep billing me for serives that have not used in over a year.
Please please cancel my account.
Belinda jones

No one here has access to your account.
You’ll have to call Support ( Contact Us – Ring Help) for assistance.
Be aware wait times are long and you may have to call several times before you find an Agent that can help you.