Has anyone had a horrible experience trying to get a replacement camera or ring alarm door sensor replacement? I have spent hours on with Ring, the service representatives are very polite, but they never send the replacement items. It’s so frustrating. I would never buy any more of their products.
Hi @1d93d2a73248d5d8de3ff64ab437bb. I’m sorry to hear you haven’t received a replacement that our support team has sent you, however the Ring Community is a public neighbor-to-neighbor forum, so we aren’t able to see updates on replacements or other support requests. If you’re currently waiting for a replacement from our support team, I would recommend following up with them in order to get an update on the status. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.