Ring camera not connecting to wife

I have a wired ring spotlight camera. It will not connect to WiFi and the light at the bottom is solid green. I pushed the reset button for 20 seconds and nothing happened. Any suggestions?

Hi @Michele1104. There could be a few things that are causing your camera to not connect. Make sure that your bluetooth is turned off on the cellphone you are using to connect with. Also, make sure that you’re not too far from your router and that you have the correct alphanumeric password for your network.You can also try to reboot your internet router by unplugging it for 20 seconds, then plugging it back in.

If you are still unable to setup your camera, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.