Ring Camera Does not charge

Hi, I am using a DC transformer to power my door bell with a battery back up and it does not maintain power, I changed the transformer thinking that was the problem but it’s still the same. Can you please Help?

Hi @As. DC power is not compatible with our Doorbells. If you look at our Doorbell Product Comparison list here, you can see the power requirements for each model of Doorbell to ensure that your transformer meets those requirements. I’d also suggest contacting our support team at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.