Ring Camera Black Screen and Activating Live View options

Hi Experts,

With reference to my post on July 18 regarding RING STICK CAM 3rd GEN issue (Live view is stuck on "Activating Live View") i have some update.

As mentioned earlier we have three ring camera’s at our premises one of camera is able to generate motion however Live View is still problematic and two same model / version camera’s are still problematic for motion and live view and i just found that the one which show motion has firmware : 1.14.12800 and the problematic have firmware version : 1.12.13000

I also remove these from the camera’s app and reset through an orange button at the bottom of camera but i can see that firmware is not updated and motion is still problematic for only those two cameras

Can anyone help how can I manually update the firmware of those cameras which are problematic

Please note that all three cameras have same internet.

Hi @osamamansoor. You are not able to manually update the firmware on your Cameras. For further assistance, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.