Ring App on Android Not Responding

My Ring App on Android is not responding and the timeline is not working too

Sorry to hear about this, @Manakrih! Please ensure there is not a vpn enabled on this mobile device. As you mentioned it is android, please check for any android apps that conflict with the Ring app. I hope this helps! :slight_smile:

Hi Marley
I have the same issue.
I installed ring app in 2 android phones, without any of the android apps that conflict with the Ring App, my internet connection is over 100 Mbps and device RSSI-30.

What can I do more to fix this problem?

Hi @mfaraujo. Does this happen when you are on cellular data also? Try turning off wifi on your Android to see if that improves your Live View. Are you able to get Live View to activate on any other devices, such as a tablet or iPad? This Community post here has some helpful information on Live View. I hope this helps!

@Tom_Ring @Marley_Ring I checked my android. It doesn’t have a VPN and no apps conflicting with Ring. Also, this issue is the same for my brother who has another Ring device. And also my wife has the same problem; she has an IOS operating system.

Your support to solve this issue is appreciated

Hi @Manakrih. Since you are having this issue across multiple types of cell phones, I would suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.