Ring App is trying to load Lights

This is a strange one.

I have recently installed a Ring 3 Door Bell.

This device is shared with my wife who has the Ring App installed on a Samsung Mobile.

When orginally installed on my wife’s Mobile everything worked as it should.

We do not have any other Ring Products other than the Door Bell.

When my wife opened the Ring App in Dash Board view yesterday, she saw a box next to the Event History which was labelled Lights'. There was a rotating circle and a message which said loading’. It appears that her Ring App was attempting to load some Lights. The Ring App then crashed after about 30 seconds.

I logged onto her account using my Samsung Mobile and the same thing occured.

When I logged back onto my account (main account holder) the Lights do not show.

I then logged onto my wife’s shared account on my Ipad. The Lights did not show up on this device.

This error appears to only occur on the Samsung Mobiles.

I have uninstalled and reinstalled the Ring App on my wife’s Mobile several timea and it has not cleared this issue.

Any ideas how to resolve this problem?

My wife’s phone does not ring when someone at the door, like the Gaza 1954 message it’s exactly the same, a lights box has appeared with a continuous rotating circle, how can this be rectified

my ring app does the same thing, I’m also on an android. Does anyone know how to make it stop?

I am also having the same problem, using Samsung Note 10+ phone, running Android 10.

I am having the same issue with my Samsung A5 and mentioned it to my husband on the weekend. He doesnt have the “lights” opption showing on his APP like I do, yet he has a Samsung Edge.

I would really like to know how to get rid of this, I am sure with it constantly “loading” it’s using lots of data?

Hey neighbors! We did have this bug in the app of there being a Lights tile for users that did not have lights. This was exclusive to the Android app and has since been resolved. Please make sure you have the most up to date Ring app to ensure this tile is no longer there. :slight_smile: