Hi all
I have recently switched to a new mobile phone but the Ring App cannot connect to the Doorbell nor Stickup Cam to activate Live View. The error message is ‘Failed to connect’ but it seems that the other functions are all OK.
I have checked and I’m very sure my new mobile, the Ring devices are all connected to my same home WiFi. I’m also sure that this doesn’t relate to any broadband speed problem. It is also strange that the Ring App works properly in my old mobile and can activate the Live View for both devices.
Any clue to fix is much appreciated.
Thanks
Terence