I have a one plus 7 pro with android 10 and when the phone updated to the ring app version 3.37 the live view would no longer activate, it would stay stuck in the activating device screen and never display the live feed.
I would then notice that after exiting it would add the uploaded live view feed to the event timeline and you could see the video footage that would not show when it would be stuck in the activating camera loop.
My current solution was to roll back the application back to version 3.35 and this allowed me to properly view my camera live video feeds again.
Is this something that can be investigated, because I currently have the ring app set to not auto update itself in the play store so that it doesn’t install the 3.37 version that’s breaking the live view on my phone. I would hate to be stuck in this version and miss future updates and upgrades to the ring platform.
Thank you for your time.