Ring Alexa Skill - Motion Snooze - Integrations Feature Request

Ring,

Can you please let us know where this is on your roadmap? The fact there’s no way to snooze the alerts on Echo devices really is ridiculous, and what’s far more ridiculous, is that customers have been clamoring for this seemingly-simple functionality for over a year, and yet you seem to be all-but-ignoring these requests. Please tell us a) has this feature request been accepted by your Product Manager or whoever manages your features for your Alexa integration, and b) if so, when is it estimated to be addressed? This is a major nuisance. Thanks!

Regards,

Maximillian C.
Ring and Amazon Echo Customer

The programming for the Ring Pro seems VERY screwed up when it comes to ECHO interactions. I have been fighting to get an existing chime to work with the Ring Pro for several weeks. When I hired an OnTech person to ‘solve’ my installation problem, they said I needed a replacement digital chime even though the model I have was on the compatibility list. When I decided that I didn’t want every device in the house answering the door, I disabled the answer doorbell function for the Ring camera. That stopped the announcements, but now my echo show will not view or answer the front door, BUT now my exisiting doorbell is once again functioning.
Either Ring gets this fixed, or I try someone else to answer the door. I’ve had Echo devices for years and integrated them into other smart devices with no difficulty. This is purely a Ring problem.
For now we’ll use our smart phones to talk to the front door, but that’s not going to last very long. I’ll be returning the Ring very soon to the place I bought it, and I’ll be warning everyone I know about this ridiculous excuse for code.

Is there any movement on this!?

RING - PLEASE AT LEAST SAY SOMETHING. Like maybe - making the Alexa integration respect the Ring Mobile app’s snooze is as difficult as landing on the moon. Or maybe - quantum physics has not progressed enough for us to develop such a difficult integration.

Some intelligent person at Ring had the deep thought that being able to silence the notification on your single phone at certain times would be really helpful. Being able to silence a house full of devices - not so much.

I don’t know if it’s worse that you chastised a user for asking a question, or that you did it by pointing to a useless thread that offers no solutions, and merely shows how many more complaints there are.

Perhaps you miss that one of the primary reasons that people get the camera in the first place is to get notified when somebody is detected at the times they want to be notified. Your company seems to treat the most fundamental obstacles to use as special requests.

If my gardener shows up, I don’t want to hear announcements for the next half hour that he’s walking past the side door, and then he’s walking past the back door, and he’s at the side again. Going into the Alexa app and switching off the notifications one by one, and then having to remember to turn them on again one by one is not a solution.

Here’s a suggestion. Have your staff look at what the competition is doing. Then have them ask people why they would want to buy your products if you won’t take care of something that the competition will. This is far from the only such issue. If the workaround is to get rid of Ring products and look for another system, just tell us.

2 Likes

I reached out on Twitter, was the only way to get some response:

Not overly helpful but better than nothing. I guess the lesson is to forget about this platform, use Twitter instead…? Unfortunately this forum app won’t let me post the whole conversation but this gives you the gist.

How is this not fixed yet?

When I try to set snooze schedules on Alexa, Ring Alerts get disabled completely.
When I try to set snooze alerts on Ring, Alexa does not give two :poop:

So it’s July 2021, and this issue remains as far as I can ascertain.

If anyone has some user tips on how to rapidly resolve this because it seems evident that Ring themselves have abdicated any responsibility for providing a solution.

Have you not realised?
There is no roadmap for this feature. It is a resounding “NO”.

The integration with Amazon echo is intended to encourage you to buy Ring products, thinking all those echos you invested in, will have a good use.

They want you to buy the Ring bell units (which of course completely undoes the point of having a smart Doorbell).

The only language they will understand, is if people stop buying them, or Daddy Amazon instructs them to implement the feature.

This feature is barely a day’s work for the developer. You are all being strung along. I personally will not be wasting any more money on Ring products - ever. And I will cancel my ring cloud subscription at the end of the year when I replace the doorbell with a better one that does what it’s supposed to do.

September 2021. I found this, when looking for this same problem (new to the Ring). I see the admonishment from staff after this first post, and yet - NOTHING has been done, and their link to whatever forum they want us to use, is non-functioning.
The whole purpose of this was for using it with my Alexa devices, and I run business from home. There is no “routine” for my occasional need to turn off these notifications, and the lack of response is deeply disappointing. Perhaps I should have bought some other company’s doorbell. :frowning_face: