Yeah that’s correct, the keypad is only running using its internal battery and is not connected into the AC outlet. Battery life has been very impressive so far. They keypad appears to have used only 50% of its battery capacity in 4 months which is great.
Ah, OK. That satisfied my curiosity (you are indeed running your Keypad on the battery only). LOL, you are the first person I’ve encountered that doesn’t keep it plugged in all the time. Now, it should not make any difference, because RIng states:
- _ " POWER: It connects to power using the included USB power supply and cable, but you can use it plugged in or unplugged. It takes a few hours to charge the internal rechargeable battery, and it should last for about 7 months, depending on usage. " _
_“About 7 months of battery life” . . . _ interesting . . . so that does align nicely with your current 50% power reading.
Now that I know more, I agree with you that your issues are probably a Firmware bug, causing these strange glitches. I don’t know if you have had Firmware updates while on battery power. If you did, it should have downloaded fine and 'glitch free. But I also wonder about when Ring stated:
" Full Power: Before you begin any updates, make sure that each Keypad has plenty of power. Your keypad will also need to be unplugged and then plugged back in before starting. "
With you running only on battery power, that should not have had any effect during Firmware updates, that you may have received. It’s just those words, “Full Power before you begin any updates” that keeps nagging at me.
Anyhow, I do think that you will most likely need a hard factory reset to clear out any corrupted firmware, which will also download fresh “glitch-free” firmware (could be 20 minutes to download). Unfortunately, this will remove device settings (chirps, volume adjustments, etc.) and reset the device back to the original default settings. But it shouldn’t take long to change settings back as you prefer.
For Hard Factory Resets, it’s best that you Remove your Keypad from your phone app, prior to any Hard Reset (Main Menu > Devices > Alarm Base Station > Keypad > Setting (Upper-right Gear Icon) > Remove (at the bottom of screen).
Then follow the directions for hard Factory Reset are in that Troubleshooting link:
You being an IT engineer, I’ve probably told you way more than you actually need, but I just wanted to be clear and helpful.