Ring Alarm Sounding Despite Delay Setting!

Hey Community!

I have a Ring system and just added two new sensors. I have my Entry Delay set at 30 seconds, but I’m finding that when I enter the house in one of the doors a sensor was just installed on, the alarm is sounding immediately. Has anyone experienced this?

Thanks!

Check the “Placement” setting of your door sensor in the app (Devices > door > gear icon > Placement). If this is set to “secondary door” or “window” the alarm will sound immediately. It needs to be “main door” for the entry delay to kick off.

You are amazing! That did it - thank you!!!

No problem, glad it was an easy fix for you!