Ring Alarm Sounding Despite Delay Setting!

Hey Community!

I have a Ring system and just added two new sensors. I have my Entry Delay set at 30 seconds, but I’m finding that when I enter the house in one of the doors a sensor was just installed on, the alarm is sounding immediately. Has anyone experienced this?

Thanks!

Check the “Placement” setting of your door sensor in the app (Devices > door > gear icon > Placement). If this is set to “secondary door” or “window” the alarm will sound immediately. It needs to be “main door” for the entry delay to kick off.

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You are amazing! That did it - thank you!!!

No problem, glad it was an easy fix for you!