Ring Alarm Motion Sensor

Hi Guys,

Today I have received my Ring Alarm Set, setup was a breeze until I wanted to place the Alarm Motion Detector. It works only very close by and is basically located next to the base station and the extender.

I actually think it’s broken because, removing the z-wave, resetting and all the other articles online didn’t help at al. Even waving in front of the sensor isn’t working. I also changed the batteries … :frowning:

Any tips or should I just contact support for a replacement.

Hey @Tredgy. It sounds like you’ve covered the basic troubleshooting steps that I typically recommend. I would follow up with our support team on this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Let me know the results of your support team call.

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