I’ve had my Ring for over a year. The battery is charged. Last night it went off every 15 minutes repeatedly 5 times in rapid succession starting at 3 am. When I tried to activate the video on my phone, it would not open. There was no movement outside, I checked. Should I disconnect the battery? Any other way to reset it?
Hey @Jonesy1. If your Alarm system is randomly going off, or your camera’s motion detection is not functioning properly, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.