Ring 4 unable to connect 5 mhz

i have purchased ring 4 yesterday, i have two channels in my wifi router ie for 2.4mhz and 5 mhz.while ring4 is capable of supporting 5 mhz it is not detecting 5 mhz but only 2.4mhz.any suggestions how to solve this

Your Doorbell is selecting the strongest signal on its own and in your case the 2.4 is the strongest. Probably trying to force 5 wouldn’t be a good idea.

1 Like

thanks however it doesnt even show the 5 ghz while selecting the wifi network

Hi @RNRuser17399. Does your router put out two separate network SSIDs and passwords? Or is the 2.4GHz and 5.0GHz networks under the same SSID? I would still recommend utilizing the 2.4GHz network in most cases, as it provides a farther effective range while still providing sufficient speeds for the Doorbell to operate.