I recently installed a ring 2. After a couple of days it has stopped notifying my phone of doorbell rings and movement detection. When I empty my phones memory and cache and re-log on it works again for a couple of days. My phone is a Samsung galaxy 10+. Can anyone help please?
Hi @ChrisR1. There may be some battery-saver settings in your phone that are preventing the notifications from coming through. I’d recommend checking out our Help Center Article here regarding some troubleshooting steps for notifications on Android devices specifically. If the solutions in there are not helpful, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.