Hey @MB89. In your Device Health page, what does it say is the power source? If you have it hardwired to the old doorbell setup, it will say Hardwired, and if it is solar powered, it will say Solar. If it is not picking up either, it will say Battery, which will explain why the solar panel is not helping the battery! For the chance it says battery still, could you take a picture of how you have the wiring set up in the back? In addition, you can try doing a reboot of the Doorbell by pressing and holding the setup button for 20 seconds, and then seeing if the Device Health section updates to saying solar!
As a side note, if your Device Health power source says “Solar,” please let me know. It’s possible it could say Solar here and still have the message to add a solar panel, which if this is the case, I would say to please disregard the message to add a solar panel, as this is an in-app bug that neighbors may see and we are looking to have removed for the cases of neighbors seeing this plus already having the app say it’s connected to Solar.