Sorry to hear about this @spikey_richie! With having two different batteries fully charged and not working to power up the device, the reset is the next best step to obtain functionality. If your Ring device is still unresponsive despite trying both batteries and resetting, try checking the battery slot for any debris or obstructions. If this concern persists, the best next step will be to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.