Ring 2 hardwired battery discharging

Two hardwired Ring 2 batteries are getting discharged. Had Installed new 24vAC 40VA transformer with 25ohm 50w resistor and it’s still discharging. Have changed settings to conserve battery. Still discharging. Unit is 1300 miles away therefore can’t change battery. Help!

Hi @Neosugrad. Since you aren’t at the location of the Doorbell, there’s not too much troubleshooting that can be done remotely. I would recommend reaching out to our support team as soon as you’re at the location of the Doorbell, that way they can help troubleshoot this to narrow down the cause. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.