Ring 2 doorbell goes to history too fast

Hi there,

Installed a Ring 2 last week. It works fine except… my phone (or my wive’s) chimes. Before we can open the app the doorbell has already gone to history. We’re talking literally in a few seconds. Am I supposed to carry my phone around with my thumb on the button at all times or is there a way to extend the time one is allowed to answer the bell to something more humanly possible?

I know I can hit the “live” button, but that seems to be a kludgy fix.

thanks