Ring 2 does not recognize hardwire power/bell

Have it hardwired and it’s worked fine for 2 years. Last week it stopped recognizing that it is wired. Doesn’t charge the battery and doesn’t chime the wired bell. I checked and it still has 20VAC at the terminals. A reset made it recognize the wiring for a day or two. But it’s not recognizing it again. And a reset didn’t help this time.

Hi @Snapp. Since you’ve already tried a reset to no avail, I would contact our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.