Only will charge to 51% after more than 16 hrs. What could be the problem?
Hey @GinaB. You can learn more about what could be causing the rapid battery drain here. In addition, if you find no relief still and have a rapid discharge or see the device not holding the charge, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.