Returning Faulty Ring

How do I return a faulty ring door bell? it seems an impossible task to complete, unit is new but DOA - have tested power etc with another ring bell and works fine, but this unit is totally unresponsive.

Hi @IncuHiveSteve. For any return inquiries, you’ll want to touch base with our support team so they can take a look for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: