Hi @irishjd. Factory resetting this can be a bit tricky, but I’ll try my best to describe it to you. First, you’ll take the battery out of the Ring Flood and Freeze Sensor. Next, on the side you should see a black and silver button. You’re going to hold this button down and reinsert the battery. Continue holding the button while you see some blue flashes. Once the flashing stops, you can release the small button. That’s it!
If you need some more assistance with this, you can reach out to our Ring Alarm support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.