Request for Return of an Incorrect order

Hi there,

I ordered Solar Charger (for Video Doorbell - 2nd Generation). I errornously assumed that this is referring to Ring 2 Video Doorbell.

I would like to replace my solar charger with Ring 2 Video Doorbell Solar Charger.

Can you please help?


Hi @kartik. For this concern, you will have to contact our support team directly. They will be able to assist you in getting the correct Solar Charger. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.