Removed battery but ring still online

Removed battery but ring app still says the camera is online and in good health…
If i reinsert battery nothing changes and i am unable to view live videos and it does not record.
What is the problem ?

Hi @hoddi! It sounds like the app might be reflecting the last known status of your device before it went offline. This means the Ring device is likely offline. Please ensure the battery is fully charged, and also try a new setup in the Ring app to get it to reconnect.

Upon reconnecting, the battery level should update in the app and you should have access to its functions. I hope this helps! :slight_smile:

Thanks, pressing the setup button and scanning the barcode again solved the issue

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