Remove Ring from account

Howdi!

I was trying to re-setup my ring ( i lost my password to the ring account and also changed my wifi password) . But while trying to reset up the wifi I removed the device from my account accidently.

Now i’m trying to set it back up … but I keep getting an error saying the ring is already registered…
There are no products in my devices screen! How do i remove the device? Hard reset of the device does not do it

thanks

Hi @SOOM. Are you signed in to the same Ring account that the Doorbell was initially set up under? If not, that may be why you’re receiving this error message. If you’ve checked that you’re signed in to the correct account, I’d suggest contacting our support team so they can take a look and get this sorted out for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.