I ordered a refurbished floodlight via Home Depot. The unit shipped directly from Ring and I received it today. When I tried to set it up, it said that the camera is tied to a previous owner. I contacted Ring and they asked me to contact Home Depot. I tried to convince them that the unit shipped from Ring and also Home Depot does not carry refurbished units at the store. I told them that I need to have it installed by tomorrow as I am leaving town. All they could say was that I need to wait 3-4 days for this to resolve. This is so frustrating. I have been a Ring customer (doorbell and alarm system) for a while now and this was the first time I had to contact customer service which I am very unsatisfied with.
Hi @nepalisherpa - no need to get frustrated, we’ll make sure we get this sorted out for you 
If you want, we can contact you on th email associated with your Community account. Would that be okay? Thanks
@Jennifer_Ring wrote:
Hi @nepalisherpa - no need to get frustrated, we’ll make sure we get this sorted out for you
If you want, we can contact you on th email associated with your Community account. Would that be okay? Thanks
Sorry, I didn’t see this until now but Ring sent me a replacement floodlight. I will try and get it installed this weekend. Thank you.
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