Refurbished Camera still registered to old owner

I have a refurbished camera we just purchased and it’s still attached to the old owner. How do I change this?

I’m having the same issue but it’s registered to me still but I can’t remember the old account

Hi neighbors! For assistance with something like this, you will need to reach out to our support team directly for help here. They can get this escalated for you to ensure the previous owner is removed so you can set up the device. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.