Hello Community and potential Ring purchaser:
I strongly do not recommend buying from Ring directly. I have, also Bestbuy and Amazon. I purchased extra magnets to do a cracked Window protection and the magnets took 5 weeks to get to me. Two weeks in I called Ring but nothingn happened and franckly, the off-shore support just wasted my time asking silly questions. It eventually took over 4 weeks and I am in California, close to the normal distribution point.
So, I tried to do a refund on-line, it wanted to charge me return shipping… I don’t think so. I called Ring again and after another 30 minutes, had a UPS label emailed to me. I applied it to the box, took to UPS store, got a receipt and tracked shipping. The product 17 days ago and still no refund. Another call to Ring and I was told it can take 21 days. That is outrageous, unprofessional and at some point, probably something the FTC should look at.
Doing a little googling on the topic, it seems Ring have a reputaiton for failure to provide refunds.
Well, if I don’t get mine in a few more days, I’ll rip out $2200 worth of Ring equipment and that can take that back for a refund. Buyer beware, use Amazon or Bestbuy that have fair return policies.